Return & Refund Policy
Welcome to Bhoomi Spices Gold. Customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
Due to the nature of food and spice products, returns are accepted only under the following circumstances:
- The product received is damaged, defective, or contaminated.
- The wrong product has been delivered.
- The product packaging is tampered with at the time of delivery.
- The item received is significantly different from what was ordered.
To be eligible for a return, the issue must be reported within 48 hours of delivery.
2. Non-Returnable Items
For hygiene and food safety reasons, the following products cannot be returned:
- Opened or used products.
- Products with broken seals or damaged packaging caused after delivery.
- Products returned without original packaging.
- Products purchased during special promotions, clearance sales, or discount campaigns (unless damaged or defective).
3. How to Request a Return
To initiate a return request:
- Contact our customer support team within 48 hours of receiving your order.
- Provide your order number and clear photos/videos showing the issue.
- Our team will review the request and respond within 2–3 business days.
4. Refund Process
Once the return request is approved:
- Refunds will be processed to the original payment method used during purchase.
- For Cash on Delivery (COD) orders, refunds will be transferred to the customer’s bank account or preferred refund method.
- Refunds are typically processed within 5–10 business days after approval.
5. Replacement Policy
In eligible cases, Bhoomi Spices Gold may offer a replacement instead of a refund, subject to product availability.
6. Order Cancellation
Before Shipment
Orders can be canceled before dispatch for a full refund.
After Shipment
Once an order has been shipped, cancellation requests may not be accepted. Customers can contact support for assistance.
7. Shipping Charges
- If the return is due to our error (wrong, damaged, or defective product), return shipping costs will be borne by Bhoomi Spices Gold.
- In all other cases, shipping charges are non-refundable.
8. Quality Assurance
We take utmost care in sourcing, packaging, and delivering our turmeric and spice products. Every product undergoes quality checks before dispatch to ensure freshness and purity.We take utmost care in sourcing, packaging, and delivering our turmeric and spice products. Every product undergoes quality checks before dispatch to ensure freshness and purity.
9. Contact Us
For any return, replacement, or refund-related queries, please contact us:
Bhoomi Spices Gold
Email : sachin.kumar419@gmail.com
Phone : +91 7532826530
Address : K-1/483, gali no-18, Sangam vihar, 110080
